Reply PilotReply Pilot

Privacy Policy

Effective Date: February 1, 2025

1. Introduction

Welcome to Reply Pilot ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media monitoring and AI-powered engagement platform.

By using Reply Pilot, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Create an account: Name, email address, and password
  • Use Google Sign-In: Name, email address, and profile picture from your Google account
  • Set up projects: Project names, keywords, and monitoring preferences
  • Contact support: Any information you provide in communications with us
  • Subscribe to paid plans: Billing information processed securely through our payment providers

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

  • Usage data: Features used, actions taken, and interaction patterns
  • Device information: Browser type, operating system, and device identifiers
  • Log data: IP address, access times, and pages viewed
  • Cookies and tracking technologies: To enhance your experience and analyze usage

2.3 Social Media Data

Our platform monitors publicly available social media content based on keywords you specify. We collect and process this publicly available data to provide our social listening and engagement services. We do not access private social media content or accounts.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our social media monitoring services
  • Process keyword tracking and deliver relevant social media mentions
  • Generate AI-powered reply suggestions based on your preferences
  • Process payments and manage your subscription
  • Send transactional emails and important service updates
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve our platform
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
  • Legal requirements: When required by law or to protect our rights and safety
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

Our platform integrates with the following third-party services:

  • Firebase (Google): Authentication and user management
  • OpenAI: AI-powered reply generation
  • Social media APIs: To retrieve publicly available content for monitoring
  • Analytics providers: To understand platform usage and performance

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their respective privacy policies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL
  • Secure authentication with Firebase
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure cloud infrastructure with reputable providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable safeguards.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law or for legitimate business purposes, such as:

  • Complying with legal obligations
  • Resolving disputes and enforcing agreements
  • Preventing fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data in a machine-readable format
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hey@reppilot.xyz. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information in compliance with applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Analyze how our platform is used
  • Improve our services and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: